FREQUENTLY ASKED QUESTIONS

WHAT IS AN ESCAPE ROOM?

Escape Rooms are an immersive form of entertainment; you and your team are dropped into a story and you have 60 minutes to finish it. You and your team will have to find clues, solve puzzles, and work together in order to complete the objective of that story.

HOW MANY PEOPLE CAN DO AN ESCAPE ROOM?

Our escape rooms are designed for groups of 4-10.

DO WE HAVE TO PLAY WITH PEOPLE WE DON'T KNOW?

No, at Enigma Escape Rooms, we offer private bookings only.  So, whether you book for a group of 4 or a group of 10, the room is all yours to play and we won't pair you up with anyone else.

HOW LONG DO YOUR ESCAPE ROOMS TAKE?

We ask that groups arrive 15 minutes before their scheduled booking.  You will have 60 minutes in the room to try to escape.  We ask that groups are prompt so that we can stay on schedule for the other teams coming in.

WHAT IS YOUR AGE RECOMMENDATION FOR YOUR ESCAPE ROOMS?

We recommend that participants are 13 or older.  Younger players are welcome, but some of the puzzles may be too difficult for them to do.  Any players under the age of 13 must be accompanied by an adult.

SO, WHAT DO I DO ONCE I’M INSIDE AN ESCAPE ROOM?

You’ll have to investigate, look around, interact with each other, and explore the information that you’ve been given. There’s no “Start Here” sign, so you’ll just have to jump right in and try to figure out the mystery you’ve been presented with.

I'VE NEVER DONE AN ESCAPE ROOM – ANY TIPS?

The biggest clue we can give is that communication is key. There’s a lot of stuff in our rooms – you’ll need each other. You’ll need to talk, question, explore, and solve things together. The teams that are the most successful are the ones that collaborate the best.

ARE YOU REALLY LOCKED IN THE ROOM?

Um, no. That’d probably be illegal, and it’d definitely be unsafe. You can always leave the room at anytime. However, for continuity of the game, and in fairness to the other players, once you leave, you cannot rejoin the game.

WHAT IF WE NEED HELP?

We will be monitoring your progress via camera, so we can see and hear you. If you’re stuck, or on the wrong track, we’ll offer clues to get you back on track. The objective is to have fun, and clues are the best way to make sure you’re getting the most out of your Enigma Escape Room experience.

CAN I BRING MY PHONE IN THE ESCAPE ROOM?

Yes, however we do not allow people to take pictures or videos in our escape rooms. If we see that, we will ask you to both delete what you’ve taken and leave the room. Other than that, sure. No puzzles in the room are Google-able, so it’s not going to help you solve the game.

DO I NEED ANY PRIOR KNOWLEDGE TO DO AN ESCAPE ROOM?

Not at Enigma Escape Rooms. Problem solving is involved, as are detection, deduction, and outside the box thinking skills.  Most of all we want you to have fun!

CAN I SCHEDULE A TIME OUTSIDE OF WHAT YOU HAVE LISTED ON YOUR WEBSITE?

Sure!  Send us an e-mail at enigmabuffalo@gmail.com and let us know what you have in mind.  We will do everything we can to work with your schedule.  We love to host businesses and other groups for team building!

CAN WE DRINK ALCOHOL BEFORE OUR GAME OR BRING ALCOHOL INTO THE ESCAPE ROOM?

Absolutely not.  For everyone's safety, we require participants to be sober.  If you appear to be under the influence you will not be allowed in the room. This will be determined at staff discretion. There will be no refunds or exchanges in this situation.  However, we are located close to many bars and restaurants, so we recommend you check out those locations after you experience our escape room.